The order arrived in excellent shape and I have the trees all potted now, and they are making splendid bonsai indeed!
Asad
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FAQ
General Questions
What do your plant sizes mean?
We have created a special guide to our plant sizes for your convenience. Don't hesitate to give us a call or send us an email if you need more information!
Can I visit the nursery?
Due to the volume of our mail order sales, we are unable to conduct on site sales at this time. You can make an appointment for a self-guided tour by contacting us at 503.874.4123 or info@coniferkingdom.com. You can also make a note in your online order comments that you would like to pick up your plants from the nursery on a weekday between 8 am and 4 pm and someone will reach out to confirm your appointment time. Please note that we cannot take on site orders or make on site edits to orders placed online – you will need to order the plants online and arrange to simply pick them up.
Is there a guarantee on the plants?
Conifer Kingdom only sends the healthiest, most robust plants. To instill buyer confidence, we now offer a 45-day growing guarantee. If your order arrives damaged or if you have concerns about plant health, simply notify us within 7 days of receiving with photo documentation of the problem. If you notify us within 7 days that there is an issue with the quality of your plants, and they fail within the first 45 days, you are eligible for a store credit, one-time replacement plant, or a full refund. Even if you did not contact us within the first week of receiving your order, plants that die within the first 45 days may also be eligible for a store credit/refund/replacement. If within 45 days of receiving your order, your plant is not thriving, you may be eligible for a store credit of 50% the purchase price. Please send a photo to info@coniferkingdom.com so we can address your concern. Buying plants online can be scary with all the unknowns, but you can purchase with confidence knowing that Conifer Kingdom stands by our products with unsurpassed quality and this customer satisfaction guarantee. Ultimately, a credit/refund/replacement decision will be issued at the sole discretion of Conifer Kingdom based on photos provided by the customer. Photos not provided within the 45 days will void this policy.
How should I select my plants?
Select a plant appropriate for you climate based on minimum USDA Hardiness zone as shown on the plant detail page. Most of the Japanese Maples we sell are appropriate for USDA Zones 5-8 (if you are in Zone 4 , purchase Japanese Maples at your own risk). The dwarf conifers we sell have lower limits of hardiness that vary by plant variety.
What does "on firma" mean?
Abies firma is the rootstock used for grafting. This particular species is more disease resistant and more tolerant of warm and humid conditions. Generally, there is a better chance of survivability with the firma understock, and it is more expensive to supply, which is why it costs more. If you live in the southeast or in another region with high humidity during summer heat, we recommend only purchasing firs that are "on firma."
What is the best time of year for shipping and planting?
Fall is actually the best time to receive plants in the mail. At this time of year, the plants are entering dormancy and are not as prone to damage as in spring while they are actively growing. Additionally, plants have a chance to acclimate and grow new roots in the fall before winter's cold temperatures and well in advance of the stress of the growing season. That is why October through January is the best for shipping. If you believe temperatures are too cold to plant during this time, you can easily overwinter your plants since they are shipped in containers. For specific information for your climate and the items on your order, send us an email to discuss!
Will you hold my order?
Yes, if conditions are not favorable for shipping, we can typically hold pre-paid plant orders until shipping is appropriate. At checkout, a variety of available ship dates are specified: Just select the date that you prefer. Once payment is collected on the order, we may contact you if we feel the plants would benefit from shipping at a different time.
In what zone do I live?
The USDA keeps an up-to-date hardiness zone map. Check it out!
In what zone is the nursery?
Conifer Kingdom is located in Zone 7b.
Does the zone in which a plant was grown influence its hardiness?
No! There are many factors which influence plant hardiness. If you follow our recommended shipping time, your plants will perform beautifully. The key to plant survival in cold climates (Zones 2-6) is acclimation. Plants can better acclimate to a cold climate during the fall. This allows the plant to adapt to the natural conditions as they are exposed to decreasing temperature and shorter days.
Why buy from us?
We offer an unparalleled selection of dwarf conifers and Japanese Maples. Many varieties are available for shipping in large, mature sizes. We take pride in our selection and we avoid outdated, weak, or otherwise undesirable varieties.Grower direct! We propagate, grow and nurture our own plants. We specialize in grafting and growing plants. We excel at grafting on the most hardy and adaptable rootstocks. Our propagators are seasoned experts.
Do you offer plants larger than #7's?
Yes, we have sizes through #200 (~200 gallon) containers of some varieties. We have an extensive selection of container grown specimen plants. These are ready to ship. Plants larger than #7's are typically expensive to ship. Plants larger than #10 may require a forklift or bobcat to unload. Give us a call or send us an email to request a full inventory list! Also, you can learn more about our plant sizes here.
What is the best reference book for Japanese Maples?
We recommend Japanese Maples by J.D. Vertrees, updated by Peter Gregory. Published by Timber Press.
What's wrong with my maple?
Burnt or curled leaves reflect over or under-watered trees, or too much sun. If your site is well drained, are you over watering? If your site is poorly drained, then you should relocate your tree. Too much afternoon sun can also cause the leaves to burn. While burnt leaves do not look good, they are only seasonal, and if you can identify the problem and make the necessary modifications, the tree will thrive next year.
What resources are available if I have an increased interest in Conifers?
Join the American Conifer Society! Members include avid gardens and intense collectors. Learn more at conifersociety.org