45-Day Growing Guarantee:
Conifer Kingdom only sends the healthiest, most robust plants.
To instill buyer confidence, we now offer a 45-day growing guarantee.
If your order arrives damaged or if you have concerns about plant health,
simply notify us within 7 days of receiving with photo documentation of the problem.
If you notify us within 7 days that there is an issue with the quality of your plants,
and they fail within the first 45 days,you are eligible for a store credit, one-time
replacement plant, or a full refund.
Even if you did not contact us within the first week of receiving your order,
plants that die within the first 45 days may also be eligible for a store credit/refund/
If within 45 days of receiving your order, your plant is not thriving, you may be eligible
for a store credit of 50% the purchase price. Please send a photo to firstname.lastname@example.org
so we can address your concern.
Buying plants online can be scary with all the unknowns,
but you can purchase with confidence knowing that Conifer Kingdom stands by our products
with unsurpassed quality and this customer satisfaction guarantee.
Ultimately, a credit/refund/replacement decision will be issued at the sole discretion of
Conifer Kingdom based on photos provided by the customer. Photos not provided within the
45 days will void this policy.